How to connect to Anaplan experts

This guide is designed to ensure that no matter your role — customer, partner, or internal team member — you can quickly connect with the right Anaplan experts to get the support you need, the first time.  

As a valued customer, your success is our priority. Use this guide to find the fastest path to the right expert for your specific needs. 

For all general learning and "how-to" questions, your path to an answer is our comprehensive self-service ecosystem. Any time you have a question about how to use a feature or apply a modeling concept, please explore these resources:  

• Anaplan Community : Connect with a vibrant network of tens of thousands of expert model builders, where you can expect a response to your post within 3–4 hours based on historical data. Leverage this powerful peer-to-peer resource for insights and solutions. 
• Anapedia : Get detailed documentation on every platform feature  
• Anaplan Academy : Take courses to build and certify your skills. 

For strategic advice and support with model performance, architecture, and implementation, here are our key recommendations: 

1. Start with self-service
   Review Anaplan Community, Anapedia, and Academy for performance best practices. 
2. Get an expert diagnosis
   If you're still stuck, contact your Business Partner (BP) and ask them to engage the Platform Adoption Specialist (PAS). PAS can provide a diagnostic Model Analysis, Proactive Solutions (MAPS) report to pinpoint the cause of the slowdown when:
   
   - A model is consistently or intermittently slow or crashing.
   - A process, import, or export takes an unusually long time to run.
   - A model takes a long time to open. 
3. Request hands-on help
   For critical issues requiring a dedicated expert to fix your model, ask your BP about engaging the Professional Services team for a paid project. 

If you're ready to take Anaplan to the next level in your business, we recommend that you contact your Business Partner (BP), who will engage a Platform Adoption Specialist (PAS). A PAS can work alongside you when:

• You want to expand Anaplan to a new department. 
• You want to understand how new features can improve your business processes. 
• You need a strategic review of your Anaplan usage to identify opportunities. 

Your BP should be your first point of contact if you want to create and set up a new, ready-to-use Anaplan workspace. Your BP can:

• Create the workspace.
• Configure the environment and set the basic parameters for that workspace. 
• Assign initial access and create the first administrator account.

You should submit a case directly through the Anaplan Support portal when you need to report:

• A break-fix: A system error or a feature that was working is now failing. 
• Reduced production performance: A production model is suddenly slow with no changes, and you suspect a platform issue. If it's a model design issue, Support will refer you to your BP to engage with PAS or PS. 

You can also use the portal's search to find immediate answers, troubleshooting guides, and popular articles in our knowledge base. Plus, you can view the status and history of all your open and past Support tickets in one place.  

As a trusted implementation partner, you have dedicated channels to ensure you can deliver successful projects. 

For all general learning and "how-to" questions, your path to an answer is our comprehensive self-service ecosystem. Any time you have a question about how to use a feature or apply a modeling concept, please explore these resources:  

• Anaplan Community : Connect with a vibrant network of tens of thousands of expert model builders, where you can expect a response to your post within 3–4 hours based on historical data. Leverage this powerful peer-to-peer resource for insights and solutions. 
• Anapedia : Get detailed documentation on every platform feature  
• Anaplan Academy : Take courses to build and certify your skills. 

1. Start with self-service
   Review Anaplan Community, Anapedia, and Academy for performance best practices. 
2. Get an expert diagnosis
   Contact your Partner Success Manager (PSM). Your PSM is your advocate and direct channel to request assistance from the Platform Adoption Specialist (PAS), including diagnostic MAPS reports when:
   
   - A model is consistently or intermittently slow.
   - A process, import, or export takes an unusually long time to run.
   - A model takes a long time to open. 
3. Request hands-on help
   If you have strong evidence the issue is a platform issue (for example, worked before, no changes, system errors), raise a case with Anaplan Support.

Contact your Partner Success Manager (PSM) when:

• You need training or certification for your consultants on new Anaplan features. 
• You need to escalate a project-related issue within Anaplan. 
• You have questions about your partnership, resources, or go-to-market strategy.