This issue was fixed in the February 17, 2024 release

issue

When an archived model is part of a scheduled CloudWorks™ integration flow, a workspace can incorrectly count its size as part of its overall usage. 

This can lead to errors opening models as the workspace size may be exceeded. The same behavior can also be seen if an archived model was part of a DocuSign schedule.

workaround

Unarchive any models that are part of integration flows and remove the schedules. As CloudWorks™ doesn't show integration flows that contain archived models, this may require trial and error. 

If you're unable to access your models or unarchive them, please select one of the options below to submit a case or to connect with a member of our Care team.