Learn how to prepare the information that your portal admin - and our Customer Care team - will need to help you resolve your issue as quickly as possible.

Submitting and managing cases is now handled in our Customer Care portal. While you can still send an email to support@anaplan.com to create a case, we encourage you to contact your portal administrator who will submit and manage your case. 

Before you contact us or your portal admin, please take a minute to gather key details about your issue. 

Select a category below that most closely matches your issue, then review the type of information we'd like you to provide. 

The more information you send us or your portal admin upfront, the faster our analysts can investigate and resolve your issue. 

If you know there are other users who should be notified as the case progresses, make sure you give their names and email addresses to your portal admin.

Choose your issue category