Learn how to prepare the information that you'll need when submitting a case. Gathering this information in advance will help the Support team resolve your issue as quickly as possible.

Submitting and managing cases is now handled in our Support portal. You can either submit a case yourself or you can ask your portal admin to submit one on your behalf. 

Whichever route your choose, we recommend that you gather key details about your issue before you begin the case submission process. 

Select a category below that most closely matches your issue, then review the type of information we'd like you to provide. 

The more information you send us or your portal admin upfront, the faster our analysts can investigate and resolve your issue. 

If you know there are other users who should be notified as the case progresses, make sure to include their names and email addresses in the case submission form or send them to your portal admin.

Choose your issue category