disclaimer

issue

Some users are encountering error messages when accessing certain areas of the Anaplan platform, such as Administration or when logging out. The specific errors include:

  • 404 - Looks like you have stumbled upon a broken link...
  • Bad Message 431 - reason: Request Header Fields Too Large

workaround

To resolve this issue temporarily, please clear your browser cookies. Here's how you can do it:

  1. Open your browser settings.
  2. Navigate to the privacy or history section.
  3. Select the option to clear browsing data.
  4. Ensure cookies are checked and confirm.

We're working on a more permanent solution to this issue. In the meantime, clearing cookies should help. If you continue to experience problems or for further assistance, log in to the Support portal to start a live chat or submit a case.