Updating user roles in the Access Control section of Administration can unintentionally remove other roles

When searching for a specific role within the Access Control section of Administration, the results will show only that role as belonging to the user, even if the user has additional roles. When making updates to the checkbox at the bottom of the screen after selecting a user, you will also remove any other roles assigned to that user. This can lead to the Workspace Admin role, as well as other roles, being unintentionally removed.

For example, searching for the Role “Tenant Admin”, then selecting a user who has that role will populate the checkbox at the bottom of the screen. Updating roles in that checkbox can remove the other previously assigned roles unless they are all re-selected in the checkboxes.

If you need more help, please visit our Support website where you can start a live chat with an analyst or raise a case with our Support team who can help provide you with the details to add the correct user roles back.