Optimizer resourcing limitation

Optimizer actions may fail with the following error message: "Issue while executing Optimizer action. The optimization could not complete. Adjust your model and try again. If the optimization is still unsuccessful, contact Support."

The error message is triggered either when there is a configuration issue with your Optimizer setup or if there are insufficient resources to run the solver.

If the error message is triggered by a setup issue, the Optimizer solution logs will be returned by an API endpoint. If there are no solution logs available, the solver likely failed to initialize due to resource constraints. You can find instructions on how to download these logs here: https://help.anaplan.com/optimizer-logs-for-debugging-b76bb63f-a36f-4d35-93b5-533183b8351f

Typically, Optimizer resources will become available within ten minutes.

For more help, log in to the Support portal to start a live chat or submit a case.