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Communication during platform disruptions

We know Anaplan is critical to your business and that you need regular updates if there’s a problem with our platform. That’s why we’ve recently made several key improvements to how we communicate with you during a service disruption.

During moments when our platform may not be fully available, you can find updates via our Anaplan platform Status page(opens external page). And, if you haven’t already, you can subscribe to our Status page notifications. (Learn how to subscribe.)

As part of the improvements we've made to our Status page notifications, you will now receive: 

  • More succinct and focused communications with tailored updates for each incident
  • Just-in-time updates on the progress to resolve an incident
  • The approximate time to incident resolution, if it's possible for us to include it*

These changes are now live, and you can expect to see them in future communications about any Anaplan platform incident.

Enhanced incident communications are the first step in ongoing improvements to the way we communicate and manage our platform incidents. 

In the coming months, we’ll provide updates about further improvements, such as the steps we're taking to address the turnaround time for sharing root-cause analysis with you.

* The estimated time to resolution is an approximation and is subject to change. 


Disclaimer

We may update our documentation occasionally, but will only do so in a way that does not negatively affect the features and functionality of the Anaplan service.