If you're a portal admin, you can use this email template to tell your portal users how they can request access to the Customer Care portal.
Hello [Name],
I'm the designated portal administrator for our group. I've put together a quick summary of the key information you need to know about the Anaplan Customer Care portal, its benefits, and our process for requesting access to the portal.
What you'll experience in the new portal
- An intuitive interface and AI-powered search: Quickly access support articles, known issues, and technical documentation.
- Easier case management: View and make updates to the cases you’ve submitted from a central hub.
- "Ask Anaplan" virtual analyst: Quickly resolve common issues like password resets with self-service tools.
How to request access
If you or a team member requires access to the portal, please follow this process:
[Insert your company’s request method, for example, “Submit an access request through our IT portal” or “Contact me directly”].
Be sure to specify the level of access needed after reviewing this overview of portal roles and responsibilities.
If you have any questions or need further clarification about the Anaplan Customer Care portal, please don’t hesitate to reach out.
