This page is to help you understand when to contact Support for assistance with model copies and imports.
In most situations, you'll be able to copy or import a model yourself. Please use the links below to learn more:
- Model copy: Makes a copy of a model within the same workspace. Your original model and model copy will be in the same workspace.
- Model import: Imports a copy of a model from one workspace to another. Your original model will be in workspace A, and your model copy will be in workspace B.
Be aware that you can't import models across workspaces that belong to different tenants. In this scenario, the Support team might be able to help you.
Continue reading below to see if what you require is one of the permitted scenarios and what information is required for Support to be able to assist you.
Neither a model copy nor a model import contains model history. Support can't provide model copies or imports with history under any circumstances. If you want this capability in the future, you can vote for the suggestions in these Community articles:
Scenarios
Not permitted
| Source workspace | Target workspace |
| Customer | Prospect |
| Customer | Partner |
| Customer | Anaplan internal employee (non-Support) |
Permitted
| Source workspace | Target workspace | Instructions |
| Customer | Different customer | Support will need written permissions from the tenant admins of both clients. |
| Partner | Customer | Support will need written permission from the data owners (tenant admin or workspace admin) of both the source and target workspaces. |
| Partner | Anaplan internal employee (non-Support) | Support will need written permission from the data owners (tenant admin or workspace admin) of both the source and target workspaces. |
| Customer | Same customer (different authentication) | You can do this yourself by adding both workspaces to the same SSO connection. Or, if you'd like help, Support will need written permission from the data owners (tenant admin or workspace admin) of both workspaces. |
| Customer | Anaplan Support | To assist with the investigation into your case, Support might request that you provide a copy of your model. Support will send you clear instructions in the case and will require approval from a data owner (tenant admin or workspace admin). |
If the person giving approval is a workspace administrator, then their default tenant must be the same tenant as the workspace.
How to submit a case
If you've reviewed the above tables and believe that your required scenario is permitted and needs assistance from Support, then you can submit a case through the Support portal by selecting the following case type details:
Category: Security and Tenant Administration
Topic: Model copy
Use the list below to gather all the information that Support requires. You can then copy/paste your completed list into the "Description" field.
Required information
Source workspace:
- Customer type (Client/Partner):
- Customer name:
- Customer ID:
- Workspace name:
- Workspace ID:
- Model name:
- Model ID:
- Name and role of approver:
Target workspace:
- Customer type (Client/Partner):
- Customer name:
- Customer ID:
- Workspace name:
- Workspace ID:
- Name and role of approver:
Once you've entered the required information, be sure to add any approvers to your case's watch list before you submit it.
