We’ve streamlined the way you submit a case to our Support team.

As a portal user, you can find answers via the customer care portal's search feature, as well as interact with our virtual analyst, Ask Anaplan. 

You can submit a case directly using the "Submit a case" button at the top of the portal. Or, if you prefer, you can contact your portal administrator who will submit the case on your behalf. For example if you know that multiple people in your team or company are having the same issue, it might be more efficient if your portal admin submits a single case. 

Whichever method you choose, you'll be able to log in to the portal at any time to mange and update your case(s) as required. 

Key issues where your portal admin can help

Your portal admin should usually be able to resolve the following requests for you::

  • Accessing the Support portal for the first time
    Contact your portal admin who will send you a link and registration code so that you can access the portal.
  • Trouble logging in
    If you have a Support portal account but are locked out, contact your portal admin.

If your organization doesn't have a designated portal admin, or you're not sure who they are, you can email us: support@anaplan.com.