We’ve streamlined the way you submit a case to our Customer Care team.

As a portal user, you can self-service answers via the Customer Care portal's search feature, as well as interact with our virtual analyst, Ask Anaplan. 

You can now also submit a case via your portal administrator. That person will submit a case on your behalf and ensure you have access to the case as our teams works to resolve your issue. 

Before contacting Anaplan Customer Care directly to submit a case, please contact your designated portal administrator. They have the necessary privileges and access to submit a case for you.

Common requests that can be resolved by contacting your administrator:

  • Accessing the Customer Care portal for the first time
    Contact your portal admin who will send you a link and registration code so that you can access the portal.
  • Trouble logging in
    If you have a Customer Care portal account but are locked out, contact your portal admin.

If your organization doesn't have a designated portal admin, or you're not sure who they are, you can email us: support@anaplan.com. We’ll work with your company to identify a designated portal admin who can help you submit cases in the future.