Learn how to implement your specific CA certificate into your current data integration process for minimal downtime during the Anaplan Certificate to CA certificate transition period.

Step 1: Manage your CA certificate with Anaplan Administration

This is the first step in integrating your CA certificate. You need to upload the "Public Certificate.pem" file to the list of certificates in the Anaplan Tenant Administrator. 

  1. As a user account with Tenant Admin access, log in to Anaplan .
  2. Use the menu to navigate to Administration > Security > Certificates
  3. Select "Add Certificate".
  4. Navigate to the folder where you've saved the previously edited "Public Certificate.pem" file that contains only one of the encoded strings between the "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----" sections and select this file to upload.
  5. Once you've successfully uploaded your "Public Certificate.pem" file, you're ready to implement this CA certificate into your API process.

Certificate upload process returns an error message

If you receive the error "email should not be blank [null]" while uploading your "Public Certificate.pem" file, this is caused by an incorrect certificate being uploaded to Administration.

If you have multiple certificate strings in your "Public Certificate. pem" file during the "Edit Public Certificate.pem" steps, you may have used the incorrect encoded string.

To troubleshoot, test replacing the Encoded String in your "Public Certificate pem" file with one of the other Encoded Strings in the "Additional Certificate Strings.txt" file created earlier in our guide.

NOTE: In our experience, the correct certificate string is either the first string or last string in the initially extracted "Public Certificate.pem" file, depending on which CA Vendor provided your certificate.

If this does not resolve your issue then you may have acquired a certificate that is not of the "S/MIME" type (does not contain the email address attribute) and will therefore need to go through the Certificate Acquisition steps again to acquire an "S/MIME" certificate from a supported CA provider.

If you have received a different error message during the certificate upload process, please submit a case via our Customer care portal .

Step 2: Set up your API Integration to implement a CA certificate into Anaplan Connect v1.4 or higher

You have two options:

Additional API/ETL tool resources

The following links will take you to information about how to implement your CA certificate into the tool of your choice:

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