Find answers to the most common questions that people have about our Customer Care portal.
Will my active case(s) be migrated to the new portal?
What is a knowledge and engagement account?
Can I use a personal email address to access the portal?
Why can't I see my Community badges once I've logged in to the Customer Care portal?
Will I receive case updates if I'm not registered for the portal?
Does the portal admin or case submitter role count as one of the Anaplan platform admin licenses?
What's the difference between the Customer Care portal and the Partner portal?
Who can be a "watcher" on a case?
I’m a Fluence customer. Can I access the portal?
