Find answers to the most common questions that people have about our Support portal.
Will my active case(s) be migrated to the new portal?
Can I view cases in the portal that I raised via email before the new portal went live?
I've raised a case via email since the new portal went live. Will I be able to see it in the portal?
What is a knowledge and engagement account?
Can I use a personal email address to access the portal?
Can I assign any of the roles in the portal (a portal admin, a portal user, or a case submitter) to a group email address?
Why can't I see my Community badges once I've logged in to the Support portal?
Will I receive case updates if I'm not registered for the portal?
Does the portal admin or case submitter role count as one of the Anaplan platform admin licenses?
What's the difference between the Support portal and the Partner portal?
Who can be a "watcher" on a case?
I’m a Fluence customer. Can I access the portal?
