disclaimer

issue

Users of the Excel add-in version 4.4.3.456 may face sign-in issues when Single Sign-On (SSO) is utilized with Universal Login disabled. During the sign-in process, the pop-up window may incorrectly display authentication token details instead of properly redirecting the user.

workaround

To address this sign-in issue, please ensure Universal Login is enabled by following these steps:

  1. Access the authentication settings by clicking the arrow beneath the login button and selecting 'Authentication Settings'.
  2. Verify that the toggle for 'Use Universal Login' is enabled (this should be the default setting).
  3. Click 'OK' to confirm and save this setting.
  4. Try signing in again with these adjustments.