Learn more about the knowledge articles, training, and support that Anaplan provides. 

Engagement and training

Academy

The Anaplan Academy is where you can find all the training solutions you need to become an Anaplan model builder, solution architect, or informed end user. 

We offer on-demand, online training at your own pace, in-person training classes, and guided training cohorts. Log in to your Anaplan Community account to register for the Academy course that suits you.

Community

Join our Anaplan Community where you can discuss the platform, ask questions, share knowledge, and find solutions by connecting with a vibrant network of tens of thousands of expert model builders. 

Leverage this powerful peer-to-peer resource, where historical data shows you can often expect a response to your post in just 3–4 hours. 

Idea Exchange

As a registered member of Community, you have access to our Idea Exchange where you can:

  • Suggest an idea or enhancement for Anaplan.
  • View other ideas and their roadmap status.
  • Rate or comment on existing ideas or suggestions.
  • Subscribe to receive updates about suggestions or ideas.

The Idea Exchange guidelines will help you get started.

Help and support

Support portal

The Anaplan Support portal is your central hub for technical assistance. It offers a single destination where you can log technical issues with our Support analysts, search an extensive knowledge base for immediate answers and troubleshooting guides, and track the status and history of all your support cases efficiently. 

The Support portal also gives you access to "Ask Anaplan" - a virtual analyst that you can use in the portal to self-serve for common problems such as password resets.

If you're new to the portal and need more information to get started, check out the portal guides on the Support website.

Support team

Our dedicated Support team is focused on resolving technical, break-fix issues. When you encounter a system error, a feature failure, or a platform-level problem, they're your first line of contact. Their core mission is to diagnose the root cause of your issue, log confirmed bugs directly with our engineering teams, and provide you with clear, effective workarounds. 

Support website

The Anaplan Support website is the site you're on right now! It's your gateway to knowledge articles, guides and how-tos, and known issues and workarounds. Plus, you'll find key ways to contact the Support team in the footer of every page. There's also a login button in the main menu of the site where you can access our Support portal to submit and manage cases.

Knowledge articles and technical documentation

Anapedia

Anapedia is the home to Anaplan technical documentation and resources and provides help with topics ranging from modeling, calculation functions, and integrations to Polaris and Anaplan Data Orchestrator.

Anaplan Applications

Explore documentation that can help you connect across your business with purpose-built, out-of-the-box Anaplan applications .

The Applications documentation website requires a username and password. If you already have a knowledge and engagement account with Community, Academy, or our Support portal, you can use those login credentials to access the Applications website.

Platform releases and updates

Bookmark these links to discover and discuss the latest enhancements and updates to the Anaplan platform:

Status page

The Anaplan Status page  provides real-time information on the health and availability of our services, including any ongoing incidents or scheduled maintenance.

Specialist teams and dedicated advisors

Business partner

A BP is the primary point of contact for Anaplan customers, responsible for guiding them to the right internal resources for strategic value, complex issues, or professional services. 

Operational Excellence Group (OEG)

Engaged by a Platform Adoption Specialist (PAS), OEG is a specialized Anaplan team that provides expert diagnostic Model Analysis, Proactive Solutions (MAPS) reports to pinpoint the causes of model performance issues. 

Partner Success Manager (PSM)

A PSM is a dedicated contact for Anaplan partners, acting as an advocate and direct channel for technical escalations, training, enablement, and partnership-related questions. 

Platform Adoption Specialist (PAS)

Engaged by Business Partners, these specialists provide strategic guidance to customers on expanding Anaplan usage, leveraging new features, and optimizing their business processes. 

Professional Services (PS)

Engaged by Business Partners, PS is an Anaplan team dedicated to building and fixing complex models for customers through paid consulting engagements.